Supporting customer inquiries ONLINE - that is the goal of the new HAEHNE software for web tension calculation. With a few details: web tension geometry, tension forces and roll weight, the customer not only receives a calculation of the resulting forces, but also suggestions for suitable sensors of the HAEHNE program. Using ONLINE forms, the interested customer can narrow down the selection of suitable sensors. After preselecting a suitable force measuring sensor, e.g. depending on the design and material, the sensor selection can be further narrowed down ONLINE in order to directly configure the appropriate sensor yourself and then request it directly from HAEHNE. Additional requirements can also be included in the request. In order to be sure of the selection, HAEHNE checks all technical data again and contacts the customer with questions. When the technical side is clarified, the suitable quotation follows.
This ONLINE-based, service-oriented identification process significantly reduces the costs for the customer and the provider and significantly reduces the time required. In line with digitization, many clarification steps are processed precisely ONLINE in this way, meaning that more time is available for the essential questions.